Partnering for and advancing member-centric care management for health plans: VirtualHealth, WebMD Provider Services, and Krames

March 30, 2022 | Krames | Population Health Management, Health Engagement, Payer/Health Plans, Care Journey, Member Engagement, Care Management, Health Education

Health plans have a new and advanced option for their care management teams coaching high and rising risk members. VirtualHealth, the industry-leading SaaS solution for comprehensive medical management, is partnering with WebMD Provider Services to directly access Krames trusted, industry-leading multimedia health information from within VirtualHealth’s HELIOS® platform.

Save time, advance population health goals

For health plans, this integrated solution not only saves care managers time, but also furthers plans’ population health goals around the member experience and improved outcomes. As part of the HELIOS platform, Krames videos, digital, and print materials are highly accessible to care managers to facilitate and reinforce their coaching. They can select from an unparalleled scope of education--over 18,000 materials that clarify complex medical conditions, medication use, and post-discharge care. Then, as part of their workflow, care managers can quickly deliver that information to members so they improve their understanding of their health and are motivated towards behavior changes that positively influence outcomes.

According to Ann Bilyew, Senior Vice President Health and Group General Manager, WebMD Provider Services, “Delivering personalized healthcare at scale is the future and we’re committed to making it a reality by reaching consumers at every point of their care journey with content contextualized for that moment. By partnering with VirtualHealth, WebMD Provider Services advances health plans’ goals of member-centered health care, improving the member experience, empowering better population outcomes, and assisting in lowering the total cost of care.”

 

VirtualHealth and HELIOS help power the move to value-based care

The VirtualHealth HELIOS platform’s proprietary clinical decision rule engine works seamlessly to guide clinicians and care managers toward appropriate and timely communication, assessment, care planning, and education activities for every individual in their care. It’s purpose-built to power the entire ecosystem of value-based care and is used by some of the most innovative health plans in the country to manage millions of members through intelligent case, disease, and utilization management workflows, unmatched data integration, and configurable analytics and reporting.

Commenting on the partnership, Adam Sabloff, CEO of VirtualHealth said, “Amid an increase in health misinformation, VirtualHealth is committed to making sure our partners and members have the data, information and insights needed to help members make informed decisions that lead to happier and healthier lives. Our partnership with WebMD Provider Services is a natural extension of this and we look forward to offering this capability to our customers.”

Learn more about VirtualHealth here. Learn more about WebMD Provider Services here. And learn more about Krames and our resources for health plans here.

 

 

WebMD Provider Services is proud to share this blog from Krames. It was originally posted here.